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Contact & FAQ

Would you like to know more about our farmer's shopping boxes or do you have a question about something else? Fill in the contact form on this page or contact us by email, telephone or Whatsapp.

Phone:      0618014442

Email:       [email protected]

1 Frequently Asked Questions
1.1 How do I sign up for a subscription

How nice that you want to receive FarmerBox and/or the Box full of Taste every week, once every 2 weeks! Fill in the contact form here and we will contact you as soon as possible.

1.2 How do I pay for my subscription

You pay for the FarmerBox and the Box full of Taste subscription by direct debit. During the ordering process you can indicate which subscription you want. You make the first payment via Ideal during the completion of your order and you give us permission to collect the amount from your account weekly / biweekly.

1.3 How can I pause my subscription

Yes, the FarmerBox and the Box full of Taste can be paused every week free of charge and can be canceled by email. If you do this before Monday, your subscription will stop/pause the same week. Let us know by sending an email to: [email protected]

1.4 Where do you deliver

We deliver in the Dune and Bulb Region and Leiden and the surrounding area. This concerns the places Katwijk, Rijnsburg, Valkenburg, Wassenaar, Oegstgeest, Noordwijk, Noordwijkerhout, Voorhout, Sassenheim, Lisse, Hillegom, De Zilk, Warmond, Oegstgeest and Leiden, Voorschoten, Leiderdorp and Zoeterwoude. See here under the heading 'Where do we deliver?' the map of our delivery area. In the future we will continue to expand our delivery area, sign up for our newsletter to stay informed.

 

1.5 Can I see which vegetables and/or fruit are in my Box?

Which can! On our website you will find the contents of the box for the following week from 2 p.m. Friday. You can find this under the heading 'This week in the Box'.

1.6 My order is incorrect, what now?

We pack everything as carefully as possible together with our auxiliary farmers. It is always possible that a mistake is made. If something went wrong with your order, please let us know via [email protected], and we will look for a solution as soon as possible.

1.7 How many days can I eat from the FarmerBox/Box full of Flavor?

That depends entirely on how you use the products. We can't really tie a period to this. To give an indication; In principle, the FarmerBox contains enough fruit and vegetables to eat for 3 days, based on 2 people. You can always buy extra products for a more complete meal. Think, for example, of meat products that we offer in FarmerMarket or when ordering the FarmerBox.

The Box full of Taste contains 4 types of vegetables and 4 types of fruit based on 2 people and more. If you order for 1 person, you will receive 3 types of greetings and 3 types of fruit.

1.8 What happens if I am not at home during the time of delivery?

Then we will offer the box at a second delivery moment. This is to ensure the freshness of the products. Our delivery person leaves a message with the request to contact us to arrange a new delivery time. You can always contact us via Whatsapp or email; 06 1801 4442 or [email protected]

1.9 There is a moldy vegetable fruit in my Box, what now?

We work with unprocessed products. It is therefore possible that some products ripen faster than we expect. Is there something in your Box that is no longer good, please send us an email to [email protected]

1.10 When will my Box be delivered?

Every week on Wednesday or Thursday, the Box full of Taste is delivered to your home in the time slot you specified during the ordering process. We deliver the FarmerBox from Wednesday to Saturday on the day and time slot that you have indicated.

1.11 What if I don't like a product from the box?

When you register, you can indicate which fruit or vegetables you would rather not put in the Box. This way we can take this into account at all times and choose a replacement product for you. Please note: we do this with a maximum of 1 product from the Box.

1.12 What happens if I am not at home at the time of delivery?

Then we will offer the box at a second delivery time. This is to ensure the freshness of the products. Our delivery person leaves a message with the request to contact us to arrange a new delivery time. You can always contact us via Whatsapp or email; 06 1801 4442 or customer [email protected].

1.13 Do you also have a pick-up point?

At the moment it is not yet possible to collect your order. Depending on the demand for a collection point, we will realize one in the future.

1.14 Are there also recipes with the box?

The FarmerBox is a grocery box without recipes. We start from your own creativity and think that the box comes into its own better if you are not tied to recipes. So you can use the products in the box as you see fit. We will, however, regularly provide tips about products in the box. For example, you will receive the booklet 'Lekker koken met' every month.

1.15 How many days can I eat from the FarmerBox?

That depends entirely on how you use the products. We can't really tie a period to this. To give an indication anyway; In principle, the FarmerBox contains enough fruit and vegetables to eat for 3 days, based on 2 people. You can always buy extra products for a more complete meal. Think, for example, of meat products that we offer in FarmerMarket or when ordering the FarmerBox.

1.16 Is everything in the FarmerBox organic?

Our farmers work with great love for animals, nature and the environment. Before we start working with a supplier, we think it is important to always visit them first and see and hear what their way of working is. If this is in line with our vision, we decide whether or not to start a collaboration. Organic is not necessarily one of our requirements, even though many of the farmers do work according to these standards.

1.17 I have an allergy, can I order a box?

If you are allergic to something, please let us know as soon as possible. Please use the contact form or email us at [email protected] and we will do our utmost to replace the product with something else. If you have any questions about allergens, please do not hesitate to ask them via our contact form or by email.

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